WooCommerce Refund Amount Field Grayed OUt

This may seem like a WooCommerce defect, but it is not.

The correct way to process a refund, is to

  1. Click on the refund button in the lower left area of the order
  2. On the order line items, indicate which line items and the associated quantity to refund
  3. WooCommerce will calculate the refund amount and taxes
  4. Indicate of shipping is to be refunded.

See diagram below:

Leave a Reply

Your email address will not be published. Required fields are marked *

I accept the Privacy Policy

This site uses Akismet to reduce spam. Learn how your comment data is processed.